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Privacy Policy

At INFANZO (“infanzo.com”), safeguarding your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our site, you agree to the practices described below.

 
Table of Contents

  1. What Information We Collect

  2. How We Use Your Information

  3. Information Sharing Practices

  4. Use of Cookies and Similar Technologies

  5. Data Protection Measures

  6. Your Rights Regarding Your Information

  7. Children’s Privacy

  8. Transfers of Information

  9. Updates to This Privacy Policy

  10. How to Contact Us

 
1. What Information We Collect

 

1.1 Personal Information

We collect personal details such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely through third-party providers)

  • Purchase and communication history

  • Marketing preferences

1.2 Technical Information

Automatically collected information includes:

  • IP address

  • Browser type and operating system

  • Device type and screen resolution

  • Pages viewed and time spent on the website

  • Referring websites

1.3 Tracking Technologies

We use cookies and related tools to enhance your experience, including:

  • Session cookies to keep you logged in

  • Preference cookies to remember settings

  • Analytics cookies to understand user behavior

1.4 Communication Records

This includes:

  • Email/chat/call records with customer service

  • Notes related to order inquiries and feedback

  • Marketing opt-in or opt-out status

2. How We Use Your Information

We use your information for the following purposes:

 

Order Fulfillment

  • Process payments

  • Ship orders

  • Send order and delivery updates

Customer Support

  • Respond to inquiries

  • Handle returns and complaints

  • Improve service quality

User Experience

  • Save preferences

  • Suggest relevant products

  • Enhance navigation and content

Marketing (with Consent)

  • Send newsletters, promotions, and product updates

  • Conduct surveys or loyalty programs

Analytics & Development

  • Monitor site performance

  • Detect bugs or technical issues

  • Inform feature updates

3. Information Sharing Practices

We do not sell your personal data. We may share information with:

  • Service Providers – Payment gateways, shipping couriers, IT providers, and analytics services

  • Legal Entities – When required to comply with laws or enforce rights

  • Business Transfers – In the event of acquisition, merger, or sale of assets under strict confidentiality

4. Use of Cookies and Similar Technologies

 

4.1 Cookies

Cookies help track your session, cart status, and login state.

 

4.2 Web Beacons & Pixels

Used in emails and on-site to track engagement and improve marketing effectiveness.

 

4.3 Analytics Tools

We use tools like Google Analytics to study browsing patterns and enhance your experience.

You can manage cookies via your browser settings. Note: Disabling them may affect certain site functionalities.

 
5. Data Protection Measures

We implement the following safeguards to protect your data:

  • SSL/TLS encryption

  • Secure, access-controlled databases

  • Firewalls and server protections

  • Regular audits and employee data training

  • Incident response procedures

6. Your Rights Regarding Your Information

Depending on your jurisdiction, you may:

  • Request access or a copy of your data

  • Correct inaccurate personal details

  • Ask for deletion (subject to legal obligations)

  • Limit processing or object to marketing

  • Manage cookie preferences

To exercise any rights, please email support@infanzo.com.

 
7. Children’s Privacy

Our site is not intended for users under 13. We do not knowingly collect data from children. If you believe your child has shared information with us, please contact us for immediate deletion.

 
8. Transfers of Information

As a U.S.-based company, we may store and process your data outside your country. Appropriate safeguards (e.g., secure transmission protocols) are always in place.

 
9. Updates to This Privacy Policy

We may revise this Privacy Policy as needed. Updates will be posted on our site, and in the case of material changes, we may notify you via email or a website banner.

 
10. How to Contact Us

For privacy-related questions or to make a request, contact us:

Business Name: INFANZO
Company No: 7929986
Email: support@infanzo.com

Address: Hauptstraße 56, STUTTGART, BW 70173, Germany