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Shipping Policy

Sure! Here’s a revised Shipping Policy for Infanzo — your go-to destination for premium fashion and lifestyle essentials. We’re committed to delivering your orders promptly, securely, and with total transparency. Whether you’re ordering from  Germany, our mission is to make your shipping experience smooth and worry-free.

 
Shipping Coverage

We currently ship to:

  • All regions of Germany

At this time, we do not offer international shipping outside these two countries. We are actively working on expanding our shipping coverage globally.

 
Processing & Delivery Times

  • Order Processing Time: 1–2 business days

  • Shipping Transit Time: 3–5 business days

This means most customers receive their orders within 4 to 7 business days from the time of purchase.

Shipping Days: Monday to Saturday (excluding Sundays and national holidays). Orders placed on Sundays or public holidays will be processed the next business day.

 
Shipping Methods & Costs

We partner with trusted carriers like DHL, FedEx, and UPS to ensure safe and reliable delivery.
We proudly offer FREE standard shipping on all orders to both the U.S. and Germany — with no hidden fees or minimum purchase requirements.

 
Tracking Your Order

Once your order ships, you will receive a confirmation email with:

  • A tracking number

  • A direct link to monitor the shipping status in real time

You can also check your order status anytime using our Order Tracking Page on our website.

 
Incorrect Shipping Information

Please double-check your shipping details at checkout. Infanzo is not responsible for deliveries sent to incorrect addresses entered by the customer. If you notice an error, contact us as soon as possible.

 
Lost or Stolen Packages

Infanzo is not liable for packages marked as “delivered” by the carrier but reported missing by the customer. In such cases:

  • Contact the shipping carrier directly

  • Notify us at support@infanzo.com, and we will assist you to the best of our ability

 
Contact Us

Still have questions about your shipment? We’re here to help.